PLEASE NO PLAGRISMA AND NO COPY WORK FROM NO ONE ELSE….ORIGINAL WORK PLEASE…..
Assignment 2.2: Bad News Message – Revised Version
Due Week 4 and worth 100 points
Write a bad news letter to a customer who has requested an exemption to a company’s policy. Possible requests that would be subjects of bad news letters include:
The message should take the “form” of a letter; however, you will submit your assignment to the online course shell.
1. Follow proper format.
2. Show appreciation and concern for the customer from the beginning (possibly with a brief buffer) and throughout the letter. Avoid being overly apologetic or complimentary.
3. Provide the turndown or bad news early in the letter.
4. Make the turndown clear and support it by providing two (2) to three (3) key reasons for the turndown.
5. Provide an alternative and / or a positive expectation of a future with the customer.
Your assignment must:
Submitting your assignment:
The specific course learning outcomes associated with this assignment are:
Click here to view the grading rubric for this assignment.
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