Metrics application | Human Resource Management homework help

The following are the four metrics selected from those who submitted their top four selections:

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Quality Outcome: Central Line-associated Blood Stream Infections per 1,000 Catheter Days in     Adult ICU Patients


Patient Satisfaction: Communication with Nurses


Expenses as % of Total Operating Revenue: Total Labor Expense as % of Net Operating Revenue


Profitability: Net Profit (Loss) per Adjusted Discharge



For Each Metric Complete the Following


  • Review and interpret the trended data. What do the data, and their trends, tell you about this particular aspect of the hospital?

Consider the selection of metrics for this scorecard. Do you think this scorecard will provide managers and administrators with a balanced view of the organization’s performance? Explain why or why not. Suggest adding and/or deleting any metrics and provide a rationale for doing so.







  • Course Text: Langabeer II, J. R., & Helton, J. (2016). Health care operations management: A systems perspective (2nded.). Burlington, MA: Jones and Bartlett
    • Chapter 11, “Chapter Supply Chain Management”This reading describes components in health care supply chains and strategies for increasing their efficiency.

    • Chapter 12, ” Purchasing and Materials Management”

      This chapter explains management strategies for purchasing and discusses optimal layout and design of health care facilities.

  • Course Text: Quantitative Methods in Health Care Management
    • “Chapter 11, “Supply Chain and Inventory Management”

      Although it overlaps to some extent with the Langabeer chapters, this chapter goes into greater detail on just-in-time vs. other methods of inventory management and on the application of the economic order quantity (EOQ) model.

  • Article: Anonymous. (2008). Slaying the budget-killers: New strategies emerge for physician preference products. Hospital Materials Management, 33(11), 1–3.Retrieved from Walden Library Databases.
  • Article: Barlow, R. D. (2010). Kept in the dark. Healthcare Purchasing News, 34(2), 48–49. Retrieved from Walden Library Databases.
  • Week 6 Team Application:
    Balanced Scorecard for West Central Hospital (attached)


The principles of effective scorecard metrics are discussed at these websites. Consider these as you begin the Team Application on balanced scorecards this week.

Optional Resources






















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