University of phoenix school of business iscom/471 operations

 

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This course provides an overview of operations management. Students will analyze the planning, organizing, controlling, and general management of productive resources in manufacturing and service organizations. This course also addresses the design and control of systems that are responsible for the efficient use of raw materials, labor, equipment, and facilities in the production of customer satisfying products and services.

 

 

Faculty and students/learners will be held responsible for understanding and adhering to all policies contained within the following two documents:

 

·         University policies: You must be logged into the student website to view this document.

·         Instructor policies: This document is posted in the Course Materials forum.

 

University policies are subject to change. Be sure to read the policies at the beginning of each class. Policies may be slightly different depending on the modality in which you attend class. If you have recently changed modalities, read the policies governing your current class modality.

 

 

Chase, R. B., Jacobs, F. R., & Aquilano, N. J. (2006). Operations management for competitive advantage (11th ed.). New York, NY: McGraw-Hill Companies.

 

All electronic materials are available on the student website.

 

Summary of Week 1 Deliverables (03-12-13 – 03-18-13)

 

Week One: Fundamentals of Operations Management for Manufacturing and Service Industries

 

Details

Due

Points

Objectives

1.1  Explain the role operations management plays in business today.

1.2  Examine business process analysis procedures.

1.3  Identify measures that can be used to determine process performance.

 

 

Reading

Read Ch. 1 of Operations Management for Competitive Advantage.

03-12-13

 

Reading

Read Ch. 2 of Operations Management for Competitive Advantage.

03-13-13

 

Reading

Read Ch. 5 of Operations Management for Competitive Advantage.

03-14-13

 

Reading

Read Technical Note 5 of Operations Management for Competitive Advantage.

03-15-13

 

Reading

Read this week’s Electronic Reserve Readings.

03-15-13

 

Participation

Participate in class discussion.

 

2

Discussion Questions

Respond to weekly discussion questions.

 

2

Learning Team Instructions

Business Process Analysis and Measurement Paper (Preparation)

Select an organization with which your team is familiar.

Obtain faculty approval.

Review the Business Process Analysis and Measurement Paper Learning Team assignment, due in Week Two.

Begin discussing the assignment as a team.

 

 

Individual

Role of Operations Management Paper

Resources: Virtual Organizations

Choose an organization for this assignment from one of the following resources:

 

·         Virtual organizations located on the student website

·         An organization with which you are familiar

 

Write a 700- to 1,050-word paper in which you explain operation management’s role in business today. Include the following:

 

·         Define operations management.

·         Explain how operation management’s role is applied to your chosen organization.

 

Format your paper consistent with APA guidelines.

03-18-13

5

Individual

Week One Self-Assessment Questions

Complete the Week One Self-Assessment Questions located on the student website.

03-18-13

3

 

 

 

Summary of Week 2 Deliverables (03-19-13 – 03-25-13)

 

Week Two: Customer Satisfaction Through Product and Process Design

 

Details

Due

Points

Objectives

2   

2.1  Identify examples of process improvement opportunities.

2.2  Analyze baseline data for the design of a product.

 

 

Reading

Read Ch. 4 of Operations Management for Competitive Advantage.

03-19-13

 

Reading

Read Ch. 6 of Operations Management for Competitive Advantage.

03-20-13

 

Reading

Read Ch. 7 of Operations Management for Competitive Advantage.

03-21-13

 

Reading

Read Ch. 8 of Operations Management for Competitive Advantage.

03-22-13

 

Reading

Read this week’s Electronic Reserve Readings.

03-24-13

 

Participation

Participate in class discussion.

Daily

2

Discussion Questions

Respond to weekly discussion questions.

Daily

2

Learning Team Instructions

Product Selection Paper and Presentation (Preparation)

Review the Product Selection Paper and Presentation Learning Team assignment, due in Week Three.

Select two new products to market for the organization your Learning Team selected in Week One.

Begin researching the two products as a team.

Determine the supply chain needs of both products you researched in Week Two.

 

Note. You will use the products selected this week to complete the Learning Team assignments, due in Weeks Three, Four, and Five.

Daily

 

Individual

Week Two Self-Assessment Questions

Complete the Week Two Self-Assessment Questions located on the student website.

Before

03-25-13

3

Learning Team

Business Process Analysis and Measurement Paper

Write a 1,750- to 2,100-word paper using the organization you selected in Week One. Address the following:

 

·         Examine at least four processes that the organization uses to determine process performance in its daily business.

·         Examine at least four of the organization’s stakeholders and how they affect the business processes.

·         Identify and describe at least four performance measurements from your readings that can be used by this organization and describe why these are important to the organization’s success.

 

Format your paper consistent with APA guidelines.

03-25-13

5

 

 

Summary of Week 3 Deliverables (03-26-13 – 04-01-13)

 

Week Three: Supply Chain Design

 

Details

Due

Points

Objectives

3   

3.1  Determine how a supply chain’s performance can be measured.

3.2  Apply strategic capacity management.

3.3  Summarize the requirements for implementing just-in-time.

3.4  Analyze the role of e-business in the global supply chain.

 

 

Reading

Read Ch. 10 of Operations Management for Competitive Advantage.

03-26-13

 

Reading

Read Ch. 11 of Operations Management for Competitive Advantage.

03-27-13

 

Reading

Read Ch. 12 of Operations Management for Competitive Advantage.

03-28-13

 

Reading

Read this week’s Electronic Reserve Readings.

 

 

Participation

Participate in class discussion.

Daily

2

Discussion Questions

Respond to weekly discussion questions.

Daily

2

Learning Team Instructions

Supply Chain Design Executive Summary and Presentation (Preparation)

Review the Supply Chain Design Executive Summary and Presentation Learning Team assignment, due in Week Four.

Select one product your team analyzed in Week Two.

Begin creating the executive summary as a team.

Daily

 

Learning Team

Product Selection Paper and Presentation

Write a 1,050- to 1,750-word paper. In your paper, be sure to follow these steps:

 

·         Discuss the supply chain needs of both products you researched in Week Two.

·         Analyze the pros and cons of each product in comparison to each other.

·         Discuss your decision-making criteria for selecting both products.

·         Analyze baseline data that would be important to the design of these products.

 

Present an executive summary of your findings in a 5- to 8-slide Microsoft® PowerPoint® presentation. Include speaker notes.

 

Format your paper and presentation consistent with APA guidelines.

04-01-13

5

Individual Process Improvement Organizational Posters

Choose an organization with which you are familiar.

 

Create a total of two business-quality posters that can be created on power point or by using a software application (Microsoft® Office Suite). Creativity is encouraged. Be sure that the posters represent the following:

 

Poster One:

 

·         Identify 2 or 3 examples of process improvement opportunities in your chosen organization’s industry.

·         Identify 2 or 3 process improvement opportunities in your selected organization.

·         Show the process improvement opportunities identified in your selected organization.

 

Poster Two:

 

·         Identify examples of how organizations prioritize process improvement activities to improve performance.

·         Prioritize process improvement activities for your selected organization.

·         Show the priorities of the activities you created for your selected organization.

04-01-13

10

Individual

Week Three Self-Assessment Questions

Complete the Week Three Self-Assessment located on the student website.

Before

04-01-13

3

 

 

Summary of Week 4 Deliverables (04-02-13 – 04-08-13)

 

Week Four: Planning and Controlling the Manufacturing and Service Supply Chain

 

Details

Due

Points

Objectives

4   

4.1  Differentiate the key elements of the four primary forecasting techniques.

4.2  Analyze the impact of production plans, master production schedules, rough-cut capacity planning, workforce size, and carrying inventory as they pertain to budgets.

4.3  Compare and contrast the use of material requirements planning system concepts in both manufacturing and service environments.

 

 

Reading

Read Ch. 13 of Operations Management for Competitive Advantage.

04-02-13

 

Reading

Read Ch. 14 of Operations Management for Competitive Advantage.

04-03-13

 

Reading

Read Ch. 15 of Operations Management for Competitive Advantage.

04-04-13

 

Reading

Read Ch. 16 of Operations Management for Competitive Advantage.

04-05-13

 

Reading

Read this week’s Electronic Reserve Readings.

Daily

 

Participation

Participate in class discussion.

Daily

2

Discussion Questions

Respond to weekly discussion questions.

Daily

2

Learning Team Instructions

Scheduling Across the Supply Chain Executive Summary (Preparation)

Review the Scheduling Across the Supply Chain Executive Summary and Presentation Learning Team assignment, due in Week Five.

Use the same product you chose during Week Three.

Begin creating the executive summary as a team.

04-06-13

 

Learning Team

Supply Chain Design Executive Summary and Presentation

Write a 700-word executive summary that addresses the following in relation to your chosen product:

 

·         Identify your product’s supply chain and determine how you will measure the performance of the supply chain.

 

·         Explain why capacity management is strategically important to an organization and how you will apply capacity management to your product.

 

·         Summarize the requirements for implementing just-in-time and explain how and why you will or will not use it for your product.

 

·         Analyze the role of e-business in a global supply chain and how this will affect your product.

 

Present an executive summary of your findings in a 5- to 8-slide Microsoft® PowerPoint® presentation. Include speaker notes.

04-08-13

10

Individual Company Research Outline

Select a company you are familiar with.

Prepare a 1- to 2-page detailed outline. Include information on the following topics:

 

·         What forecasting techniques does this company use?

·         How does your selected organization prepare budgets?

·         What MRP concepts do you see with regard to your organization?

04-08-13

10

Individual

Week Four Self-Assessment Questions

Complete the Week Four Self-Assessment Questions located on the student website.

Before

04-08-13

3

 

 

 

Summary of Week 5 Deliverables (04-09-13 – 04-15-13)

 

Week Five: Scheduling Across the Manufacturing and Service Supply Chain

 

Details

Due

Points

Objectives

5   

5.1  Compare and contrast scheduling approaches to the four primary types of manufacturing processes.

5.2  Analyze the relationships of equipment availability, personnel scheduling, and bottlenecks.

5.3  Compare and contrast synchronous manufacturing, MRP, and JIT.

 

 

Reading

Read Ch. 17 of Operations Management for Competitive Advantage.

04-09-13

 

Reading

Read Ch. 18 of Operations Management for Competitive Advantage.

04-10-13

 

Reading

Read Supplement B of Operations Management for Competitive Advantage.

04-11-13

 

Reading

Read this week’s Electronic Reserve Readings.

Daily

 

Participation

Participate in class discussion.

Daily

2

Discussion Questions

Respond to weekly discussion questions.

Daily

2

Learning Team

Scheduling Across the Supply Chain Executive Summary and Presentation

Use the same product you chose for the Product Selection Paper and Presentation in Week Three.

Write a 700- to 950-word executive summary that addresses the following:

 

·         Compare and contrast scheduling approaches to the four primary types of manufacturing processes:

 

o    Job shop

o    Batch shop

o    Assembly

o    Continuous flow

 

·         Describe your products manufacturing process and scheduling approach.

·         Analyze the relationships of equipment availability, personnel, and bottlenecks, and how these factors apply to your product.

·         Compare and contrast synchronous manufacturing, material requirements planning, and just-in-time. Then, choose one and explain how and why you will use it for your product.

 

Present an executive summary of your findings in a 10- to 15-slide Microsoft® PowerPoint® presentation. Include speaker notes.

04-15-13

9

Individual

Planning and Controlling the Supply Chain Paper

Resources: Virtual Organizations

Choose an organization for this assignment from one of the following resources:

 

·         Virtual organizations located on the student website

·         An organization with which you are familiar

 

Write a 1,400- to 1,750-word paper in which you include the following:

 

·         Differentiate at least two or three key elements for each of the four primary forecasting techniques and how they apply to your chosen organization.

 

·         Analyze the impact of production plans, master production schedules, rough-cut capacity planning, workforce size, and carrying inventory as they relate to budgets for your chosen organization.

 

·         Depending on whether the organization you selected is a manufacturing or service organization, compare and contrast how material requirements planning usage would be different for this organization and one of the opposite types of organizations.

 

·         Compare and contrast the use of material requirements planning system concepts for your chosen organization.

 

Format your paper consistent with APA guidelines.

04-15-13

9

Individual

Week Five

Topics Worksheet

Final Exam: Test Your Knowledge of Week Five Topics Worksheet located on the student website.

04-15-13

10

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